Verizon is hiring a Customer Service Rep in its Hendersonville storeResponsibilitiesAs a confident, professional individual with a rich understanding of VZW technology and services, you will: Deliver the ultimate Verizon Wireless customer experience in our retail stores Create a welcoming and exciting store environment Introduce customers to the store, direct customer traffic and promote store exploration Ensure customers needs are met in a timely manner Quickly and completely resolve customer issues Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories Sell solutions and process customer transactions Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed Ensure that all interactive displays are operationalAs a Verizon Wireless Experience Specialist, you'll use your excellent customer service and communication skills to create powerful in-store experiences for our customers. You'll not only introduce our customers to Verizon Wireless and showcase our technologies you'll fuel customer loyalty by empowering them with technical knowledge that can improve the way they live, work and play.About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we'll provide you with robust training opportunities and outstanding benefits. So you're always supported to realize your goals.Join us, and create an inspiring career with the company that meets every day with one question: ""What do we want to build next?""
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TRANSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Plan, prepare and integrate facility Patient Access processes with PAS’s during deployment
• Establish controls and review mechanisms for PAS policies and procedures related to Patient Access
OPERATIONAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
• Serve as the primary liaison between the PAS and the Facility
• Maintain and promote good customer relations with facility management, physicians and physician office staff
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in PAS Service Level Agreements
• Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre-authorization backlogs, etc.)
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
• Inform staff of relevant changes and developments in payer requirements
• Ensure quality review measurements are in place
• Facilitate implementation and monitoring of standard master files, processes, reporting and education programs
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
• Develop specific objectives, budgets, and performance standards for each area of responsibility
• Identify and implement process improvements to lower costs and improve services to facility customers
• Perform staff reviews and prepare performance documents for direct reports
• Recommends sufficient number of qualified/competent staff.
• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.
• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
• Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned
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