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Monday, March 23, 2015

JOB: Customer Service Rep - Verizon

Verizon Wireless in Hendersonville is hiring a Customer Service Rep:

Responsibilities

As a confident, professional individual with a rich understanding of VZW technology and services, you will:

• Deliver the ultimate Verizon Wireless customer experience in our retail stores
• Create a welcoming and exciting store environment
• Introduce customers to the store, direct customer traffic and promote store exploration
• Ensure customers’ needs are met in a timely manner
• Quickly and completely resolve customer issues
• Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
• Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories
• Sell solutions and process customer transactions
• Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed
• Ensure that all interactive displays are operational


As a Verizon Wireless Experience Specialist, you'll use your excellent customer service and communication skills to create powerful in-store experiences for our customers. You'll not only introduce our customers to Verizon Wireless and showcase our technologies – you'll fuel customer loyalty by empowering them with technical knowledge that can improve the way they live, work and play.
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